Privacy Policy

Last updated April 25, 2026

Overview

Your access to, and use of the Olive’s Health & Hope Professional Company, (d/b/a Olives H & H ) ("Olive’s Health & Hope") services which include this web site (ww.olivehealthhope.com) and the information, products and services that we provide to you and other users through this web site, as well as any mobile applications ("Olive’s Health & Hope App(s)") provided by us in connection with our products and services (collectively, the "Olive’s Health & Hope Services") is subject to the Olive’s Health & Hope Services Terms of Service and this Privacy Policy.

Olive’s Health & Hope has created this Privacy Policy to explain what information we gather from you when you use the Olive’s Health & Hope Services, how we may use this information, the security approaches we use to protect your information, and how you can access and request modification of certain information that we may store about you. Please note that this Privacy Policy applies only to information collected via Olive’s Health & Hope Services – it does not apply to information you disclose to Olive’s Health & Hope through other means. This Privacy Policy is incorporated and made part of Olive’s Health & Hope Services Terms of Service

Your Acceptance of This Privacy Policy and Changes to It

By accessing, viewing, or otherwise using any Olive’s Health & Hope Service, you consent to the collection and use of your information by Olive’s Health & Hope in accordance with this Privacy Policy. If you do not agree to this Privacy Policy, you may not use any of Olive’s Health & Hope Services. Olive’s Health & Hope reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time, without prior notice. Changes take effect on the date that the change appears on the revised Privacy Policy. If you use any Olive’s Health & Hope Service following a change in this Privacy Policy, your use will be understood to signal that you accept and agree to be bound by the changes. Accordingly, we urge you to review this Privacy Policy frequently for changes.

What information do we collect?

We collect personally identifiable information ("Personal Information") and other non-individually identifiable information from you when you register on the Olive’s Health & Hope Services, book an appointment, respond to communication such as e-mail, or otherwise use the Olive’s Health & Hope Services in any manner.

To participate in certain features of the Olive’s Health & Hope Services, you will be required to provide certain Personal Information. For example, when booking an appointment or registering as a user on any Olive’s Health & Hope Service, we may ask you for your name, e-mail address, birth date, mailing address, zip code, phone number, credit card information, or other Personal Information. You may, however, visit portions of the Olive’s Health & Hope Services without providing any Personal Information. If you become a member and use Olive’s Health & Hope Services to connect to a health care provider, that health care provider and other providers in the same health care practice will have access to Personal Information in your account for purposes of your treatment.

If you choose to upload any Personally Identifiable Information (PII) via the Service, including Protected Health Information ("PHI") as defined by the Health Insurance Portability and Accountability Act (HIPAA) and related state data privacy laws, this Privacy Policy covers how Olive’s Health & Hope collects, receives, uses, retains, and discloses such PII and PHI on its website (https://www.oliveshealthhope.com/) and on its patient-facing mobile application (the "App"). PHI includes information relating to your health, for example, medical history, test and laboratory results, insurance information, and other data that you upload and share with a healthcare professional, and data that a healthcare professional collects to identify an individual and determine appropriate care. PII and PHI may include other types of information depending on the legal definition that applies in your physical location. Only the definitions of PII and PHI that apply in your location will apply to you under this Privacy Policy.

We may collect and use mobile device identifiers, IP addresses and session identifiers to analyze trends, to administer the Olive’s Health & Hope Services, to track user activities, to infer user interests, and to otherwise induce, deduce, and gather information about individual users and market segments.

Like many web sites and certain mobile apps, we use and may allow third party service providers to use "cookies", flash cookies, local shared objects, web beacons, pixels, single pixel GIFs, clear GIFs, and/or other tracking technologies to enhance your experience and gather information about visitors and visits to the Olive’s Health & Hope Services, including how you use the Olive’s Health & Hope Services ("Usage Data"). Please refer to the "Do we use 'cookies'?" section for information about cookies and how we use them.

We may also collect transactional information, customer service information, or any other legally permissible information.

We may also collect and store certain other personally non-identifiable information. This information is collected passively using various technologies and cannot presently be used to specifically identify you.

We may collect information about your location when you use Olive’s Health & Hope Services and/or our App, which helps us provide Olive’s Health & Hope Services, features, and functionality. Your location can be determined based on your IP address. IP-based location information can only identify your general physical location or movements to a geographic region, such as city, state, and country, but cannot be used to identify your precise physical location or movements.

Your information may be supplemented with additional information from other companies such as publicly available information, information about households and other information that we may append or match to your information.

How do we use your information?

We may use the Personal Information and other data we collect from you when you register, purchase services, respond to a survey or marketing communication, access or view the Olive’s Health & Hope Services, or use certain other Olive’s Health & Hope Service features in the following ways:

· To provide any legitimate business service or product.

· To personalize your Olive’s Health & Hope Service and to allow us to deliver the type of content and product offerings in which you are most interested (including to present offers to you on behalf of business partners and advertisers).

· To better serve you in responding to your customer service requests.

· To contact you when necessary or requested.

· To quickly process your transactions.

· To verify and validate your identity.

· To administer a promotion, survey or other Olive’s Health & Hope Service features.

· To the extent you have not opted out of receiving marketing communications, to send you information about Olive’s Health & Hope or our products or the Olive’s Health & Hope Services, including by letter, email, text, telephone or other forms of communication.

· To the extent you have not opted out of receiving marketing communications, to provide you with information about third-party businesses, products and services, including by letter, email, text, telephone, or other forms of communication.

· To show you advertisements, including interest-based or online behavioral advertising.

· To troubleshoot problems with Olive’s Health & Hope Services, or any services, as requested.

· To enforce the Terms of Service, and to detect and protect against error, fraud, and other unauthorized or illegal activities.

· To operate and improve the Services available through us.

· To fulfill your requests for tools, software, functionality, features, and other products and services;

· To communicate with you and respond to your inquiries.

· To conduct research about your use of our products;

· To help offer you other products, features, or services that may be of interest.

We reserve the right to make full use of Usage Data. For example, we may use Usage Data to provide better service to Service visitors or end users, customize the Services based on your preferences, compile and analyze statistics and trends about the use of our Services, and otherwise administer and improve our Services.

You understand and agree that if you are using any Olive’s Health & Hope Service from a country outside the United States and provide Personal Information to the Olive’s Health & Hope Service, you will be authorizing and consenting to the transfer of Personal Information about yourself to the United States. You understand that the privacy laws of the United States may be different from and not as comprehensive or protective as those in your country, and you agree that the transfer of your Personal Information to the United States occurs with your consent. Personal Information collected on the Olive’s Health & Hope Service may be stored and processed in the United States or abroad.

Do we disclose the information we collect to outside parties?

You understand and agree that we can disclose your Personal Information and other data to third parties, as follows:

· To our subsidiaries or affiliates, strategic partners, and to third parties we engage to provide services, such as medical services, website hosting, credit card payment processing, order processing, analytics services, etc.

· In the event of the sale or transfer of Olive’s Health & Hope, of one or more of our business units, or of some or all of our assets, or in the context of some other business acquisition transaction.

· In response to lawful governmental requests or legal process (for example a subpoena, court order, or search warrant); to establish or exercise our legal rights, or to defend against claims; or to protect the safety or security of the public or of users of the Olive’s Health & Hope Services; or in other circumstances in which we have a good-faith belief that a crime has been or is being committed by a user of our Services, that an emergency exists that poses a threat to the safety of you or another person,

· When necessary to protect either our rights or our property or for us to render the service you have requested.

· We can disclose aggregate information and other non-individually identifiable information about users of the Olive’s Health & Hope Service to our service providers, partners, advertisers or others. For example, we may share information publicly to show trends about the general use of our websites and/or other products or services.

Correcting, Updating and Deleting Your Personal Information

You can correct or update your Personal Information by re-registering or by contacting though the “Contact Us” menu, or by changing it through FollowMyHealth app. It may take us up to 30 days to process your request.

You also have the option to delete your account. For non-Olive’s Health & Hope FollowMyHealth users, you can request account deletion by contacting though the “Contact Us” menu. Olive’s Health & Hope App FollowMyHealth users can delete their account through the settings section of the FollowMyHealth App. After deletion, any visits, active memberships, or subscriptions connected to a deleted account will be terminated without refund of any fees already paid or any portion of the membership or subscription fee paid for the current term.

Please note that medical records must be retained pursuant to applicable medical record retention laws. While we will delete your account and associated data that is not legally required to be retained, we will retain your medical records subject to and in compliance with applicable medical record retention laws.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser or mobile device that enable the site's or service provider's systems to recognize your browser and capture and remember certain information. Cookies help us in many ways to make your use of the Olive’s Health & Hope Services more enjoyable and meaningful, such as understanding usage patterns and improving functionality of the Olive’s Health & Hope Services. For instance, we use cookies to help us understand your preferences based on previous or current Olive’s Health & Hope Services activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about Olive’s Health & Hope Services traffic and Olive’s Health & Hope Services interaction so that we can offer better experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our Olive’s Health & Hope Service visitors. For example, we use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the Olive’s Health & Hope Services and enhance your experience when you use the Olive’s Health & Hope Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.

If you are using our website, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. If you are accessing our FollowMyHealth app, you can choose to change your permissions and settings on your mobile device. Each browser and device is different, so look at your browser or devices Help or Settings menu to learn the correct way to modify them. If you turn cookies off or disable certain permissions, you won't have access to many features that make your Olive’s Health & Hope Service more efficient and some of our services will not function properly.

"Do Not Track"

Our Olive’s Health & Hope Services currently do not respond to "Do Not Track" (DNT) signals and do not recognize browser-based "do-not-track" requests.

Safeguarding Your Personal Information Privacy and Third Party Links

Olive’s Health & Hope follows generally accepted industry security standards to safeguard and help prevent unauthorized access and maintain the data security of Personal Information, including Protected Health Information. However, no commercial method of information transfer over the Internet or electronic data storage is known to be 100% secure. As a result, we cannot guarantee the absolute security of any Personal Information submitted to or otherwise collected during your use of any Olive’s Health & Hope Service. Accordingly, you understand and agree that you transmit all data, including Personal Information, to us at your own risk.

Privacy and Third-Party Links

This Privacy Policy applies solely to information collected by the Olive’s Health & Hope Service through our website located at https://www.oliveshealthhope.com/ and the mobile application(s) we make available. In an attempt to provide you with increased value, we may include third-party links on Olive’s Health & Hope Services. This Privacy Policy does not apply to the third-party sites and services that are accessible through these links, and we suggest that you contact the operator of the third-party service to obtain details about their privacy policies. We have no responsibility or liability for the content and activities of these linked sites or services. Nonetheless, we seek to protect the integrity of the Olive’s Health & Hope Services and welcome any feedback about these linked sites (including if a specific link does not work).

Exclusions

This Privacy Policy shall not apply to any unsolicited information you provide to us through Olive’s Health & Hope Services or through any other means. This includes, but is not limited to, any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

Children's Privacy

Only individuals 18 years of age or older are authorized to use Olive’s Health & Hope Services, either for themselves or on behalf of their minor children. We do not knowingly collect information directly from children under the age of eighteen. If you have reason to believe that an individual under the age of 18 has provided Personal Information to us through an Olive’s Health & Hope Service, please contact us, and we will endeavor to delete that information from our databases.

Retention of Your Personal Information

We will store the Personal Information you provide for as long as we believe is necessary or appropriate (i) to carry out the purpose(s) for which we collected it, or (ii) to comply with applicable laws, contracts, or other rules or regulations. In the event you choose to delete your account, we will delete your personal information that is not legally required to be retained. However, we are legally required to retain medical records subject to applicable medical record retention laws, even after account deletion.

Questions and Feedback

We welcome your questions, comments, and concerns about Olive’s Health & Hope Services. Please send us all feedback pertaining to Olive’s Health & Hope Services through the” Contact Us” menu.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, and so you should review this Policy periodically. Your continued use of any Services constitutes your acceptance of any such changes.